FAQ

How should I store my chocolate?

All chocolate should be stored somewhere cool and dry (ideally between 13 and 18 degrees centigrade). Do not store in the fridge as dampness or condensation will cause chocolate to bloom (the sugar in the surface of the chocolate crystallizes and causes a ‘blooming’ effect). This doesn't affect the taste but can affect appearance.

What is the expiry date on your chocolates?

We provide a best before date on our products of at least 6 months (from date of purchase). We believe freshly made chocolate tastes better, so we either make regular, small batches of products (rather than one big one that will stay on our shelves for months), or make items upon receipt of an order. Either way, rest assured that any Robins and Sons chocolate product, despite having a shelf life of less than 1 year (unlike some mass produced brands), is freshly made, and if stored in optimum conditions will remain delicious and perfectly edible for a lot longer. If you have any queries about the current shelf life of a particular product, then please feel free to contact us.

Are your items suitable for vegetarians?

Some of our items are suitable and some aren't (primarily the coloured cocoa solids used in our Orange Chocolate Crackle and novelty items). However, we are constantly researching and sourcing the best quality ingredients possible, and the hope is that eventually, all items will be vegetarian and vegan friendly, but in the meantime, please contact us and we'll be happy to provide current information as to the suitability of items. 

Can I purchase your items in store?

At present, we are mainly an online business, however we are branching out and will shortly be able to provide information on a number of outlets where Robins & Sons products may be purchased.

Do you offer wholesale discount?

Yes we do, subject to a minimum order value, and the discounted rate enables all products to achieve a 30% mark up when selling at RRP. Please feel free to email sales@RobinsandSons.com for full details.

Are you able to personalise items (write names, ages on chocolate items)?

No, not at present, however we are happy to include a personalised message on a Robins and Sons gift card, free of charge.

Can I return my items if I change my mind?

We fully comply with the Consumer Protection Distance Selling Regulations (2000), in which consumers are entitled to a 'right to cancel', but perishable items, including chocolate, are exempt from this regulation. However, we want you to be happy with your purchase, so if you are in any way dissatisfied, please get in touch and we'll do our best to ensure that we resolve the problem to your satisfaction.

What if my order arrives damaged?

All of our products are carefully packed to withstand their journey (bubble wrap, sturdy cardboard boxes and high visibility care labels) so we're confident they will arrive in perfect condition. In the event that your order does arrive damaged, please don’t worry, contact us straight away and we'll put it right for you.

What if my item does not arrive / lost in post?

Proof of postage is retained for all items, therefore in the event of a lost parcel, we will initiate a 'Lost item claim' with Royal Mail, for reimbursement on your behalf.

Allergy Information

Although not all of our products actually contain milk, nuts and soya, all ingredients and stock are stored in the same area. Online product descriptions and ingredients labels on the back of each item provide full details of inclusions, however if you would like further specifics e.g. does the chocolate in question actually contain soya or has it just been stored in an area with products that contain soya, then please feel free to get in touch. We're happy to help with any query you have.

Lumps, bumps, and bubbles in my chocolate?

Our chocolate goodies are all handmade, in a factory they are not.

Poured and decorated lovingly by hand, and not by a bot.

Adorning front and back, lumps and bumps you may see,

But we hope you find this unique look, adds to authenticity.